Recommendations of the Council on Digital Government Strategies

This Recommendation aims to support the development and implementation of digital government strategies that bring governments closer to citizens and businesses. It recognises that today’s technology is not only a strategic driver for improving public sector efficiency, but can also support effectiveness of policies and create more open, transparent, innovative, participatory and trustworthy governments. However, the multiplication of technological options may give rise to new risks and greater societal expectations that governments are not always fully prepared to address. Many governments still do not see technology as a collaborative means to shape public governance outcomes. A “business as usual” approach to technology that reinforces existing internal government processes only leads to failed projects and public criticism. The Recommendation can enable a fundamental shift from citizen-centric approaches (government anticipating the needs of citizens and businesses) to citizen-driven approaches (citizens and businesses formulating and determining their needs in partnership with governments). Source – OECD website